IT Operations Lead | Vacancies | SearchDATA Group

Salary Period:
Per Annum

SearchDATA is currently partnered with a growing technology distributer based in Harrogate and Castleford that is looking for an IT Operations Lead to join their support team.

You’ll ensure smooth running of services and systems, and that agreed team SLAs and KPIs are achieved, and you will mentor your team so that they can deliver exceptional customer service.

 What we can offer:

  • Salary up to 42k
  • A further 2k performance bonus
  • Office and work from home hybrid working arrangement
  • You can be either Harrogate or Castleford-based

 You’ll be responsible for:

  • Service delivery and having in place a continuous system improvement plan
  • Leading, training and mentoring your team
  • Offering second-line support for escalated incidents
  • Identifying, troubleshooting and fixing application, system and network issues in order to limit business disruption
  • Managing 3rd party relationships
  • Ensuring that service and systems remain relevant as the business grows

You’ll have experience of:

  • IT ops management, and leading technical teams
  • Systems management
  • Cyber security
  • Networking and cloud (Azure and/or AWS)
  • Hardware support
  • Windows 7 and above operating systems
  • Office 365 admin and support
  • Windows Server and Active Directory
  • Using an IT Service Management Tool
  • SAP (desirable)

Other essential skills:

  • Excellent customer service and stakeholder management skills
  • An analytical and problem-solving mindset
  • A real understanding of ITIL processes and procedures

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