Senior Infrastructure Engineer

Job Reference:

£40,000 - £50,000

Lead Infrastructure Engineer – Leeds – £40-55k
SearchBI is searching for a Lead Infrastructure Engineer to join a Central Leeds based SaaS provider to the professional services sector. Our client is transitioning from Group Infrastructure to their own all new independent infrastructure, as such they require a Senior Infrastructure Engineer to contribute towards the design and implementation of a full infrastructure network.
As the ideal candidate you will have a broad knowledge across Server, Storage, Networking & Telephony and will also have worked in a regulated environment such as banking, insurance, legal etc. Although they don’t need an expert, they do need someone with an appreciation of standards such as ISO27001.
What we offer
·Holidays 25 + 8 Bank Holidays
·Paid days Birthday Holiday Day
·Life Assurance 2 x Annual Salary
·Pension Scheme – matched – up to 5%
·Salary Sacrifice Benefits: Holiday Trading, Pension
·City Centre Location
·Cheap City Centre Car Parking on site
·Free onsite drinks social event on the last Friday of each month
·Charity Social events
·2 Free Annual Social events
·Proven track record of internal promotion
·Discounted Metrocard scheme
Key Responsibilities
·Support the design, test and implementation of an all new IT infrastructure that is required to physically separate from the existing Group infrastructure provider
·Support and management of the Telecoms, Server and Network Infrastructure, ensuring the new solutions support the requirements of the business
·Responsible for fully documenting the new solutions and updating documentation when changes are
·Supporting the development and implementation of systems and service management frameworks required to manage and deliver all IT support and service requests to internal KPI’s and internal and external SLA’s
·Provide internal users and external clients with 2nd and 3rd line support maintaining a high degree of customer service for all support queries in accordance with the service management frameworks
·Proposing improvements to the IT systems and service management frameworks that would help improve the user’s experience of using the IT support service
·Ensuring the smooth running and reliability of the client systems, working closely with the wider development, QA and Testing teams to deliver the best possible client service
·Provide input into in the IT strategy ensuring all IT systems and processes meet the required levels of ISO27001
·Assisting with responses to client and group security requirements and questionnaires as and when required
·Assisting with the design, implementation and on-going testing of disaster recovery and business continuity plans
·Production of weekly / monthly management, project or ad-hoc reports as and when requested
·Continual development of industry / marketplace knowledge
·Work out of hours to implement major system changes and emergency support calls as and when required
Essential Skills and Experience
·A strong and demonstrable working knowledge of hardware infrastructure including Cisco network routers, switches and firewalls, telephony solutions, servers (Cisco UCS) and SANs (NetApp preferred)
·A strong and demonstrable knowledge of working with all key MS Infrastructure Technology platforms including Windows and Hyper-V
·Experience of working within an IT Support and Service function that has delivered a performing, compliant, scalable and cost-effective technology infrastructure
·Experience of working within an ISO27001 certified business and ITIL service management environments with structured change control process and procedures
Desirable Skills and Experience
·Experience of software configuration and troubleshooting
·Understanding of cloud hosting and cloud technologies
·A Microsoft certification such as MCSE or MCITP
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